Refund Policy
Sessions and rescheduling
ULWAZI GLOBAL does not offer refunds for booked lessons, consultations, or services. If you need to change a booked session, you may reschedule it at no cost by giving at least 24 hours' notice before the session start time. Requests made with less than 24 hours' notice, and missed sessions (no-shows), cannot be rescheduled and are treated as delivered. To reschedule, use your booking confirmation or email info@ulwaziglobal.com.
Payments, packages and gift cards
All payments for lessons, programs, packages, and services are final and non-refundable. Unused sessions in a package can be rescheduled under the notice rule above but cannot be exchanged for cash. Gift card purchases are final and non-refundable, and gift cards cannot be redeemed for cash. Loyalty points and rewards have no cash value.
Questions and changes to this policy
If you have a question about a payment or need help rescheduling, email info@ulwaziglobal.com and we will respond as soon as we can. Nothing in this policy limits any rights you may have under applicable consumer protection law. We may update this policy from time to time; the version posted on this page applies to bookings made after it is posted.